1. Where is your company?
We are located in Baltimore,Maryland,US.
2. How can I order with my logo?
A:Choose our design and tell us quantity and logo or send your requirement to us (size,logo,Qty,fabric,design picture,more details,better price you will get),we will send quotation to you.
B: Once you accept the quotation,we will do custom sample with your logo for your checking.
C: Once you confirm the sample,we just start mass production.
D: We will send production picture or packing details to you,and will arrange to ship to you once mass production finished.
3.What is your MOQ? If sometimes can accept lower MOQ?
500pc per design. If you have many designs to do and we have fabric on stock,we can accept lower MOQ.
5. Is it promotion quality or retail quality?
Our all bags listed in website are retail quality. If you use it as promotion,which is very high-grade.
6.Could we change the fabric or add some different material?
Sure,absolutely. All orders accept custom to do. We also can send different material for you choose if you need us to supply.
7.What size are available?
Please see the designs listed on website. Also can accept custom to made as long as you can supply to us the design and size.
8.What is the set up charge or plate charge or sample charge?
If you choose our design with your logo,which cost US$45 for plate charge; If the sample is custom size and design with your logo,it will cost US$80 for plate charge and mold charge.
9.What is sample time?
Usually 10-12days
10. What is the turnaround time?
It is up to your order quantity and our factory production schedule. We will try our best to do best for you.
11. Could I have a special tag or packing for it?
Sure. Absolutely! Because they are retail quality,for sure that we are recommend to add label or tags or special packing, which will be good for sell,not only make your brand more deeply rooted in people’s hearts.
12. Can I place order online?
Yes,you can. Following are the ways you can place your order:
1. Via email (recommend)
2. On chat
3. On the phone (not recommend because all orders are custom to do)
4. You can order stock sample online directly to check quality.
13. Can I make a change to the order that I placed?
If order not in production, for sure that can change. If order in production and the point you change is about material, etc, sorry that we can’t change.
14.Can I cancel order? Is it also need to pay? Could we get refund?
If order not in production process, for sure that can cancel and no need to pay any charge. If we get the deposit, we will refund the deposit.
If order in production process, sorry that it can’t cancel. If still need cancel, we will send you bill that what cost we need to pay.
15.Can I have guarantee for delivery?
90% guarantee for the delivery time. But sometimes forwarder can’t control the time. We will track the shipment tightly for you.
16.What is the freight?
The shipping cost varies according to the quantity you order.
17.If we not satisfied with the production, could we return?
If the goods same to the sample we done and also got your confirmation, which we can’t accept return.
If the goods different to the sample you confirmed, for sure that can accept return or we will re-do for you.
18. Can we order other kinds of bags?
Sure. Absolutely any bag we can do as long as you can send details and designs to us.
19.Can my order be split into different colors?
Yes, 500per per color per design. Sometimes if we have color on stock,we also can accept 250pc per color but same design.
20.Can I get some discounts?
Our price are ALWAYS the lowest in the market for bags.We can assure you there will be no company in the market that will be able to provide a lower price based on same quality.All price is wholesale price.
21.How can I trust your company?
We have been in business for over 17 years. If worried anything,we can accept to pay by PayPal,so that you can simply to dispute the order with Paypal and your payment will be secured since Paypal offer a 100% satisfaction guarantee to its customers.
22.Are their any hidden fees?
All charges we will show on our quotation sheet based on your custom details.We will not charge you anything besides what your order total states.
23. Does it need sales tax?
No. no need.
If you have a questions that was not answered here then feel free to call us at +1 888 978 8246 or email us at : info@logoidea.com and we will get back with you within 24 hours. Thanks!